Human Process Management – it’s all about people
Gain full visibility and control over human centric interactions and ad hoc dynamic processes.
For many of us, most of our work entails gathering information, collaborating with others and making decisions. Such human-centric business processes are tacit by nature, change on the fly and never flow exactly the same way twice. These dynamic, human-centric processes require the appropriate working environment – one that is as dynamic as the human interaction itself.
Traditional business process management systems are designed for structured processes and fail to deliver the flexibility which is innate to human work. Without the proper framework for efficient collaboration and human process management, people naturally turn to using email and plain documents (or spreadsheets) as solutions to action item management and process management. But when using these tools - the wrong tools for the job - follow-up becomes an impossible mission. All you get is overload of emails and documents.
Where can we find human processes?
- Strategic and tactical management and decision-making
- Processes that cross organizational boundaries
- Processes requiring negotiations and commitments
- Processes requiring human judgment to determine next steps
- Processes that change their structure and participants as work progresses
- Processes that require an audit trail of commitments and actions to demonstrate management and regulatory compliance
- Processes that have deep implications, such as suspected fraud or new business risk
ActionBase is a leading provider of Human Process Management Systems (HPMS). ActionBase allows organizations to effectively manage human processes and human interactions in an innovative way. ActionBase is simple to install and use, requiring no programming or changes to existing processes. ActionBase is completely integrated into Microsoft-Office™ allowing users to retain their familiar user experience and avoid unnecessary application switching. Users initiate, follow up and collaborate with peers on ongoing processes and related activities in their familiar MS Office™ environment.
ActionBase is used in a variety of situations where follow up on strategic business processes is required. Such processes may include:
- Audit management in utility companies
- Board of directors, management meeting minutes and work plans in financial services
- Suspected fraud and complain escalating processes in telco operators
- Underwriting and claim investigations in insurance companies
- ‘Lesson learned’ management in oil and gas
- Bid management (RFP, RFI, etc.) sand other complex sales proposal
- Health Safety and Environmental in Oil & Gas
- New product introduction in hi tech companies
- Incident reporting with corrective and preventive actions
- IT Governance (ITCG and ITIL)
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