Frequently Asked Questions

What kind of processes can I manage with ActionBase?

ActionBase is by design fully customizable so you can manage any type of business process within your line of business. Our clients are using ActionBase to manage and follow up on critical business processes such as:

• Board of directors protocols and Executive Management decisions and action items
• Internal control and audit reports findings and recommendations
• Fraud cases and the human process involved in resolving them
• Quality standards compliance like ISO, CMMI
• Regulation compliance standards, OSHA, DTI and environmental audit reviews
• Legal actions
• IT Management
• Financial reconciliation and checklist
• Service/customer requests
• Meeting minutes
• Human resources

This list is only a partial list. With ActionBase you can manage virtually any process which involves human interactions and needs to be followed up upon.

Where is the information stored?

ActionBase process information is not personal information but rather organizational information. It is stored in a central system of records which records all activities, statuses, related files, audit trail and history log for any process.

You can search and view reports reflecting real time status, time lines, trends and analyze performance so you can learn and improve.

How much training is required?

Since ActionBase is integrated in Office applications, the user training and the assimilation process are much easier and faster. Any user can start working with the system after a simple one hour training session.